Returns & Refunds Policy

At Galanthus Gardens, we carefully select and pack our bulbs before they are dispatched. We want you to be happy with your order, and if there is a problem with your bulbs or your order, please contact us and we will do our best to resolve the matter.

Returns

We do not offer a general returns service for unwanted items or change-of-mind returns, except where a return or cancellation is required by applicable consumer law.

Because bulbs are living plant material and their condition can be affected by the time of year and storage or growing conditions, we ask customers to contact us as soon as possible if there is a problem with an order.

Problems with your order

If your order arrives damaged, incorrect, faulty, or there is another issue with the items you have received, please email us as soon as possible.

Please include:

• Your order number
• Your name
• A description of the problem
• Photographs of the bulbs or packaging where appropriate

We will look at each issue individually and work with you to find an appropriate solution. Depending on the circumstances, this may include a replacement, refund or another suitable resolution.

Plant and bulb performance

Bulbs are living products and their growth and flowering can be affected by planting conditions, weather, soil, drainage, planting depth, pests and other environmental factors. Following our planting and growing advice will give your bulbs the best opportunity to establish and grow successfully.

If you believe there is a problem with the bulbs themselves, please contact us and we will consider the circumstances individually.

Your legal rights

Nothing in this policy affects your statutory rights as a consumer. Where goods are faulty, not as described or otherwise do not meet the requirements of applicable consumer law, you retain any rights and remedies provided by law.

For further information or to report an issue with your order, please contact Galanthus Gardens at info@galanthusgardens.com.